Sketch - Increased error rate for document rendering and sign in – Incident details

Our systems remained stable since the last update but we have waited until the underlying AWS issue has been marked as fully resolved. This is now the case so we are resolving this incident.

We will continue to monitor this until the underlying issue with AWS is fully resolved but our systems are stable at this point and error rates with document rendering and authentication are back to expected levels.

We are no longer seeing any impact in our systems, we are continuing to monitor issues with our infrastructure provider (AWS).

We are still seeing fluctuating errors rates with document rendering and authentication and continue to monitor the situation. We are being impacted by an issue with our infrastructure provider (AWS).

Error rates are decreasing back to normal levels, we are continuing to monitor the situation.

Users on older versions of our Mac application may be experiencing issues signing in to Sketch Cloud. We are actively investigating this.