tag:status.sketch.com,2005:/history Sketch Status - Incident history 2025-11-18T12:15:41.440+00:00 Sketch tag:status.sketch.com,2005:Incident/cmi4jeemh00lizo1x1oxk4qs6 2025-11-18T12:15:41.440+00:00 2025-11-18T14:59:37.848+00:00 Users can't download or update Sketch. Also, could receive errors when updating standalone licenses Type: Incident

Duration: 2 hours and 44 minutes

Affected Components: Mac app

Nov 18, 14:59:37 GMT+0
Resolved - This incident has been resolved..

Nov 18, 12:15:41 GMT+0
Investigating - Sketch has been affected by the ongoing Cloudflare outage. We're monitoring the situation and will provide updates as soon as things improve.

Nov 18, 12:16:36 GMT+0
Monitoring - Sketch has been affected by the ongoing Cloudflare outage. We're monitoring the situation and will provide updates as soon as things improve.

]]> tag:status.sketch.com,2005:Incident/cmenztf4u007u12pa35fj1zg2 2025-08-23T08:24:03.826+00:00 2025-08-23T08:36:35.586+00:00 Users can't log into the cloud Type: Incident

Duration: 46 minutes

Affected Components: Web app

Aug 23, 08:36:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 23, 09:10:18 GMT+0
Resolved - This incident has been resolved..

Aug 23, 08:24:03 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sketch.com,2005:Incident/cmeto77pi001vsqfuqvvm2e24 2025-08-23T08:24:00.000+00:00 2025-08-23T08:24:00.000+00:00 Core service disruption Type: Incident

Duration: 12 minutes

Affected Components: Core service

Aug 23, 08:24:00 GMT+0
Investigating - Incident started.

Aug 23, 08:36:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/cmeh9e9zi0005yabw8y3kzycl 2025-08-18T14:51:00.000+00:00 2025-08-18T14:51:00.000+00:00 Users downgraded to viewers losing access to Sketch Type: Incident

Duration: 7 hours and 12 minutes

Affected Components: Mac app, Web app

Aug 18, 14:51:00 GMT+0
Identified - In some affected workspaces, all Editors except one have been downgraded to _Viewer_. Downgraded users are signed out of the Sketch Mac App and cannot sign back in or edit. We're currently working on a fix for this incident..

Aug 18, 22:02:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/cmbqkviyt0001sozur5elgl58 2025-06-10T13:00:00.000+00:00 2025-06-10T13:00:00.000+00:00 Newly registered accounts cannot verify email Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: Mac app, Web app

Jun 10, 13:00:00 GMT+0
Investigating - We are continuing to work on a fix for this incident..

Jun 10, 13:45:00 GMT+0
Identified - We have identified the problem and are testing the solution..

Jun 10, 14:40:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 10, 14:55:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Maintenance/cm9wvcc7v00eq11x9u3eicwag 2025-05-04T08:00:00.000+00:00 2025-05-04T08:00:00.000+00:00 Document downloading service interruption Type: Maintenance

Affected Components: Mac app, Web app

May 4, 08:00:00 GMT+0
Identified - Maintenance is now in progress.

May 4, 08:00:00 GMT+0
Identified - Document downloads will be briefly affected during the maintenance window and downloads may be interrupted. Restarting the download from the Mac or web app will resolve the issue..

May 4, 08:00:00 GMT+0
Completed - Completed succesfully without impact..

]]> tag:status.sketch.com,2005:Incident/cm6p3fk1n0008fauq5vlzdnr4 2025-02-03T13:31:00.000+00:00 2025-02-03T13:31:00.000+00:00 Outage of Sketch API endpoint Type: Incident

Duration: 6 minutes

Affected Components: Web app, Mac app

Feb 3, 13:31:00 GMT+0
Monitoring - We are currently investigating this incident. The issue was caused due to a DNS misconfiguration..

Feb 3, 13:36:45 GMT+0
Resolved - The incident has been resolved. If you are still experiencing connectivity issues, please switch to using e.g. Google DNS or restart your computer..

]]> tag:status.sketch.com,2005:Incident/cm4inltbe005v8tu980h3udi2 2024-12-10T15:06:00.000+00:00 2024-12-10T15:06:00.000+00:00 Users can't log into the cloud Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: Web app, Mac app, Collab, Mobile app, Document Rendering

Dec 10, 15:06:00 GMT+0
Investigating - We are investigating this issue.

Dec 10, 15:15:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 10, 16:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 10, 16:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/cm23on7g1000z14i0eec69cfj 2024-10-10T19:19:26.020+00:00 2024-10-10T19:19:26.020+00:00 Workspaces not loading on the browser Type: Incident

Duration: 1 day, 4 hours and 32 minutes

Affected Components: Web app

Oct 10, 19:19:26 GMT+0
Investigating - We are currently investigating this incident..

Oct 10, 19:47:57 GMT+0
Resolved - The underlying issue has been resolved and we are currently monitoring the status..

]]> tag:status.sketch.com,2005:Incident/cm08ehvja000ho77xfe29by95 2024-08-24T17:14:47.916+00:00 2024-08-24T17:14:47.916+00:00 Malfunctioning download.sketch.com certificate Type: Incident

Affected Components: Mac app

Aug 24, 17:14:47 GMT+0
Resolved - A fix has been implemented. If you still experience issues, please perform a hard-refresh on your browser..

]]> tag:status.sketch.com,2005:Incident/clyq3r0hi156247hnom0mhf6wcw 2024-07-17T17:14:24.933+00:00 2024-07-18T07:42:36.742+00:00 Slow rendering Type: Incident

Duration: 14 hours and 28 minutes

Affected Components: Document Rendering

Jul 18, 07:42:36 GMT+0
Resolved - This incident has been resolved..

Jul 17, 17:14:24 GMT+0
Identified - Issue has been identified. We've applied a hotfix to mitigate it..

Jul 17, 18:21:07 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.sketch.com,2005:Incident/clycpoy2z1107ipoi4ggo0egr 2024-07-08T08:19:53.563+00:00 2024-07-08T10:49:55.643+00:00 New document versions can't be uploaded Type: Incident

Duration: 2 hours and 30 minutes

Affected Components: Document Rendering

Jul 8, 10:49:55 GMT+0
Resolved - This incident has been resolved..

Jul 8, 08:19:53 GMT+0
Investigating - We are currently investigating this incident..

Jul 8, 08:37:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Document rendering can be delayed while the systems processes all the remaining versions..

]]> tag:status.sketch.com,2005:Incident/clw4tgpu4151618bao998h70cx6 2024-05-13T10:00:00.000+00:00 2024-05-13T10:48:40.013+00:00 Cloud document rendering is delayed Type: Incident

Duration: 49 minutes

Affected Components: Document Rendering

May 13, 10:48:40 GMT+0
Resolved - This incident has been resolved..

May 13, 10:00:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sketch.com,2005:Incident/clvusoy8l2122bina041vzh05 2024-05-06T10:04:36.866+00:00 2024-05-06T11:32:33.176+00:00 Cloud document rendering is delayed Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: Document Rendering

May 6, 11:32:33 GMT+0
Resolved - This incident has been resolved..

May 6, 10:04:36 GMT+0
Investigating - Rendering servers are at capacity and document rendering will experience some delays..

]]> tag:status.sketch.com,2005:Incident/cltfpkl91138540bbn2r75n3w1v 2024-03-06T11:21:17.180+00:00 2024-03-06T13:00:30.532+00:00 Cloud document rendering is delayed Type: Incident

Duration: 1 hour and 39 minutes

Affected Components: Document Rendering

Mar 6, 13:00:30 GMT+0
Resolved - This incident has been resolved..

Mar 6, 11:21:17 GMT+0
Identified - Rendering servers are at capacity and document rendering will experience some delays..

Mar 6, 11:29:21 GMT+0
Monitoring - Capacity has gone back to nominal levels and rendering is no longer delayed. We'll keep monitoring the situation..

]]> tag:status.sketch.com,2005:Maintenance/clslwjvti31133baot9u8nj1g7 2024-02-17T22:00:00.000+00:00 2024-02-17T22:00:01.000+00:00 Licensing backend maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Web app, Mac app

Feb 17, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 17, 22:00:00 GMT+0
Identified - We are planning a planned maintenance to our licensing backend. During that time, any licensing-related operation might fail. .

]]> tag:status.sketch.com,2005:Incident/clson7lpv267669bfogxne2ajvp 2024-02-16T12:45:25.313+00:00 2024-02-16T12:47:06.823+00:00 Presence service not working Type: Incident

Duration: 4 minutes

Affected Components: Mac app

Feb 16, 12:47:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 16, 12:49:27 GMT+0
Resolved - The fix is working and presence is operating normally.

Feb 16, 12:45:25 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sketch.com,2005:Incident/clocybb8i51794awmx0tzoornq 2023-10-30T13:44:10.682+00:00 2023-10-30T13:44:10.682+00:00 Slow rendering in cloud documents Type: Incident

Duration: 2 hours and 36 minutes

Affected Components: Document Rendering

Oct 30, 13:44:10 GMT+0
Investigating - We are currently investigating this incident..

Oct 30, 14:29:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 30, 16:20:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/clnx0si21440107b2n5ojo6wix3 2023-10-19T10:09:13.209+00:00 2023-10-19T10:09:13.209+00:00 Document rendering might be delayed for some documents Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: Document Rendering

Oct 19, 10:09:13 GMT+0
Investigating - We are currently investigating this incident..

Oct 19, 10:22:11 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 19, 11:00:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 19, 11:51:06 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/clnk3r3os41510cpolcciis9rn 2023-10-10T08:45:00.000+00:00 2023-10-10T11:08:52.129+00:00 Increased error rate on the web application Type: Incident

Duration: 2 hours and 24 minutes

Affected Components: Web app, Collab

Oct 10, 11:08:52 GMT+0
Resolved - This incident has been resolved..

Oct 10, 08:45:00 GMT+0
Investigating - An error was preventing several web operations from succeeding. We've deployed a fix and are currently investigating this incident..

Oct 10, 09:05:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.sketch.com,2005:Incident/clll27xqg34520bgo8fyli3zq8 2023-08-21T15:55:58.840+00:00 2023-08-21T15:55:58.840+00:00 Document rendering might be delayed for some documents Type: Incident

Duration: 16 hours and 4 minutes

Affected Components: Document Rendering

Aug 21, 15:55:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 22, 08:00:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/cljqvqecy220393bhom8slzz059 2023-07-06T08:01:00.000+00:00 2023-07-06T10:04:22.084+00:00 Some documents are failing to render Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: Document Rendering

Jul 6, 10:04:22 GMT+0
Resolved - This incident has been resolved..

Jul 6, 08:22:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 6, 08:01:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 6, 09:32:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.sketch.com,2005:Incident/cliunwjrm45720b7mz6qa2dkx2 2023-06-13T19:14:22.453+00:00 2023-06-13T19:14:22.453+00:00 Users may experience errors and delays in the cloud application due to an AWS outage Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: Web app, Collab, Document Rendering

Jun 13, 19:14:22 GMT+0
Identified - We're monitoring the situation.

Jun 13, 20:56:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/cliuac1yl4964532tng0ldoar2y 2023-06-13T12:54:31.668+00:00 2023-06-13T13:43:11.336+00:00 Users may experience delays when rendering documents in the web application Type: Incident

Duration: 49 minutes

Affected Components: Document Rendering

Jun 13, 13:43:11 GMT+0
Resolved - This incident has been resolved..

Jun 13, 12:54:31 GMT+0
Identified - We are working on a fix for this incident..

]]> tag:status.sketch.com,2005:Incident/cliop6mf8329796bqljynde3zsw 2023-06-09T15:03:35.020+00:00 2023-06-09T15:03:35.020+00:00 Some documents are not being able to render Type: Incident

Duration: 59 minutes

Affected Components: Document Rendering

Jun 9, 15:03:35 GMT+0
Investigating - Some documents are experiencing issues when trying to render. We are currently investigating this incident..

Jun 9, 16:03:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sketch.com,2005:Incident/clikdaz1j132764gdn8nxbor9n1 2023-06-06T14:19:58.058+00:00 2023-06-06T15:13:09.056+00:00 Users may experience delays when rendering documents in the web application Type: Incident

Duration: 53 minutes

Affected Components: Document Rendering

Jun 6, 15:13:09 GMT+0
Resolved - This incident has been resolved..

Jun 6, 14:19:58 GMT+0
Identified - We have deployed a fix for this issue.

Jun 6, 14:51:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.sketch.com,2005:Incident/clifry1my115563b4n87pei8o2e 2023-06-03T09:10:57.971+00:00 2023-06-03T09:10:57.971+00:00 Document rendering and collaborative editing in the cloud is not working Type: Incident

Affected Components: Collab, Document Rendering

Jun 3, 09:10:57 GMT+0
Resolved - We have deployed a fix and are monitoring the results.

]]> tag:status.sketch.com,2005:Maintenance/ckvqqpqcr32549466olltx0olm1 2021-11-08T14:15:00.000+00:00 2021-11-08T14:20:16.407+00:00 Some collaboration features temporarily unavailable Type: Maintenance

Duration: 42 minutes

Affected Components: Collab

Nov 8, 14:20:16 GMT+0
Identified - Maintenance is now in progress..

Nov 8, 14:56:31 GMT+0
Completed - Maintenance has completed successfully..

Nov 8, 14:15:00 GMT+0
Identified - We are temporarily disabling the ability to see the presence of other users in documents and to follow their cursors and selections on our web and mac applications. We plan to re-enable this feature shortly and will post further updates as we progress..

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