Sketch Status - Incident history https://status.sketch.com Sketch Tue, 18 Nov 2025 12:15:41 +0000 Users can't download or update Sketch. Also, could receive errors when updating standalone licenses Type: Incident Duration: 2 hours and 44 minutes Affected Components: Mac app Nov 18, 14:59:37 GMT+0 - Resolved - This incident has been resolved. Nov 18, 12:15:41 GMT+0 - Investigating - Sketch has been affected by the ongoing Cloudflare outage. We're monitoring the situation and will provide updates as soon as things improve Nov 18, 12:16:36 GMT+0 - Monitoring - Sketch has been affected by the ongoing Cloudflare outage. We're monitoring the situation and will provide updates as soon as things improve Type: Incident

Duration: 2 hours and 44 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:59:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:15:41</var> GMT+0</small><br><strong>Investigating</strong> - Sketch has been affected by the ongoing Cloudflare outage. We're monitoring the situation and will provide updates as soon as things improve.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:16:36</var> GMT+0</small><br><strong>Monitoring</strong> - Sketch has been affected by the ongoing Cloudflare outage. We're monitoring the situation and will provide updates as soon as things improve.</p> ]]> Tue, 18 Nov 2025 12:15:41 +0000 https://status.sketch.com/incident/cmi4jeemh00lizo1x1oxk4qs6 https://status.sketch.com/incident/cmi4jeemh00lizo1x1oxk4qs6 Users can't log into the cloud Type: Incident Duration: 46 minutes Affected Components: Web app Aug 23, 08:36:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 23, 09:10:18 GMT+0 - Resolved - This incident has been resolved. Aug 23, 08:24:03 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 46 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>08:36:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>09:10:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>08:24:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Sat, 23 Aug 2025 08:24:03 +0000 https://status.sketch.com/incident/cmenztf4u007u12pa35fj1zg2 https://status.sketch.com/incident/cmenztf4u007u12pa35fj1zg2 Core service disruption Type: Incident Duration: 12 minutes Affected Components: Core service Aug 23, 08:24:00 GMT+0 - Investigating - Incident started Aug 23, 08:36:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>08:24:00</var> GMT+0</small><br><strong>Investigating</strong> - Incident started.</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>08:36:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 23 Aug 2025 08:24:00 +0000 https://status.sketch.com/incident/cmeto77pi001vsqfuqvvm2e24 https://status.sketch.com/incident/cmeto77pi001vsqfuqvvm2e24 Users downgraded to viewers losing access to Sketch Type: Incident Duration: 7 hours and 12 minutes Affected Components: Mac app, Web app Aug 18, 14:51:00 GMT+0 - Identified - In some affected workspaces, all Editors except one have been downgraded to _Viewer_. Downgraded users are signed out of the Sketch Mac App and cannot sign back in or edit. We're currently working on a fix for this incident. Aug 18, 22:02:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 12 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>14:51:00</var> GMT+0</small><br><strong>Identified</strong> - In some affected workspaces, all Editors except one have been downgraded to _Viewer_. Downgraded users are signed out of the Sketch Mac App and cannot sign back in or edit. We're currently working on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>22:02:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 18 Aug 2025 14:51:00 +0000 https://status.sketch.com/incident/cmeh9e9zi0005yabw8y3kzycl https://status.sketch.com/incident/cmeh9e9zi0005yabw8y3kzycl Newly registered accounts cannot verify email Type: Incident Duration: 1 hour and 55 minutes Affected Components: Mac app, Web app Jun 10, 13:00:00 GMT+0 - Investigating - We are continuing to work on a fix for this incident. Jun 10, 13:45:00 GMT+0 - Identified - We have identified the problem and are testing the solution. Jun 10, 14:40:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 14:55:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem and are testing the solution..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:40:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:55:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Jun 2025 13:00:00 +0000 https://status.sketch.com/incident/cmbqkviyt0001sozur5elgl58 https://status.sketch.com/incident/cmbqkviyt0001sozur5elgl58 Document downloading service interruption Type: Maintenance Affected Components: Mac app, Web app May 4, 08:00:00 GMT+0 - Identified - Maintenance is now in progress May 4, 08:00:00 GMT+0 - Identified - Document downloads will be briefly affected during the maintenance window and downloads may be interrupted. Restarting the download from the Mac or web app will resolve the issue. May 4, 08:00:00 GMT+0 - Completed - Completed succesfully without impact. Type: Maintenance

Affected Components: ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Document downloads will be briefly affected during the maintenance window and downloads may be interrupted. Restarting the download from the Mac or web app will resolve the issue..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Completed succesfully without impact..</p> ]]> Sun, 4 May 2025 08:00:00 +0000 https://status.sketch.com/maintenance/cm9wvcc7v00eq11x9u3eicwag https://status.sketch.com/maintenance/cm9wvcc7v00eq11x9u3eicwag Outage of Sketch API endpoint Type: Incident Duration: 6 minutes Affected Components: Web app, Mac app Feb 3, 13:31:00 GMT+0 - Monitoring - We are currently investigating this incident. The issue was caused due to a DNS misconfiguration. Feb 3, 13:36:45 GMT+0 - Resolved - The incident has been resolved. If you are still experiencing connectivity issues, please switch to using e.g. Google DNS or restart your computer. Type: Incident

Duration: 6 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:31:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating this incident. The issue was caused due to a DNS misconfiguration..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:36:45</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved. If you are still experiencing connectivity issues, please switch to using e.g. Google DNS or restart your computer..</p> ]]> Mon, 3 Feb 2025 13:31:00 +0000 https://status.sketch.com/incident/cm6p3fk1n0008fauq5vlzdnr4 https://status.sketch.com/incident/cm6p3fk1n0008fauq5vlzdnr4 Users can't log into the cloud Type: Incident Duration: 1 hour and 24 minutes Affected Components: Web app, Mac app, Collab, Mobile app, Document Rendering Dec 10, 15:06:00 GMT+0 - Investigating - We are investigating this issue Dec 10, 15:15:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 10, 16:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 10, 16:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>15:06:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating this issue.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>15:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Dec 2024 15:06:00 +0000 https://status.sketch.com/incident/cm4inltbe005v8tu980h3udi2 https://status.sketch.com/incident/cm4inltbe005v8tu980h3udi2 Workspaces not loading on the browser Type: Incident Duration: 1 day, 4 hours and 32 minutes Affected Components: Web app Oct 10, 19:19:26 GMT+0 - Investigating - We are currently investigating this incident. Oct 10, 19:47:57 GMT+0 - Resolved - The underlying issue has been resolved and we are currently monitoring the status. Type: Incident

Duration: 1 day, 4 hours and 32 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>19:19:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>19:47:57</var> GMT+0</small><br><strong>Resolved</strong> - The underlying issue has been resolved and we are currently monitoring the status..</p> ]]> Thu, 10 Oct 2024 19:19:26 +0000 https://status.sketch.com/incident/cm23on7g1000z14i0eec69cfj https://status.sketch.com/incident/cm23on7g1000z14i0eec69cfj Malfunctioning download.sketch.com certificate Type: Incident Affected Components: Mac app Aug 24, 17:14:47 GMT+0 - Resolved - A fix has been implemented. If you still experience issues, please perform a hard-refresh on your browser. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>17:14:47</var> GMT+0</small><br><strong>Resolved</strong> - A fix has been implemented. If you still experience issues, please perform a hard-refresh on your browser..</p> ]]> Sat, 24 Aug 2024 17:14:47 +0000 https://status.sketch.com/incident/cm08ehvja000ho77xfe29by95 https://status.sketch.com/incident/cm08ehvja000ho77xfe29by95 Slow rendering Type: Incident Duration: 14 hours and 28 minutes Affected Components: Document Rendering Jul 18, 07:42:36 GMT+0 - Resolved - This incident has been resolved. Jul 17, 17:14:24 GMT+0 - Identified - Issue has been identified. We've applied a hotfix to mitigate it. Jul 17, 18:21:07 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 14 hours and 28 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>07:42:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>17:14:24</var> GMT+0</small><br><strong>Identified</strong> - Issue has been identified. We've applied a hotfix to mitigate it..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>18:21:07</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 17 Jul 2024 17:14:24 +0000 https://status.sketch.com/incident/clyq3r0hi156247hnom0mhf6wcw https://status.sketch.com/incident/clyq3r0hi156247hnom0mhf6wcw New document versions can't be uploaded Type: Incident Duration: 2 hours and 30 minutes Affected Components: Document Rendering Jul 8, 10:49:55 GMT+0 - Resolved - This incident has been resolved. Jul 8, 08:19:53 GMT+0 - Investigating - We are currently investigating this incident. Jul 8, 08:37:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Document rendering can be delayed while the systems processes all the remaining versions. Type: Incident

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>10:49:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:19:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:37:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Document rendering can be delayed while the systems processes all the remaining versions..</p> ]]> Mon, 8 Jul 2024 08:19:53 +0000 https://status.sketch.com/incident/clycpoy2z1107ipoi4ggo0egr https://status.sketch.com/incident/clycpoy2z1107ipoi4ggo0egr Cloud document rendering is delayed Type: Incident Duration: 49 minutes Affected Components: Document Rendering May 13, 10:48:40 GMT+0 - Resolved - This incident has been resolved. May 13, 10:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>10:48:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 13 May 2024 10:00:00 +0000 https://status.sketch.com/incident/clw4tgpu4151618bao998h70cx6 https://status.sketch.com/incident/clw4tgpu4151618bao998h70cx6 Cloud document rendering is delayed Type: Incident Duration: 1 hour and 28 minutes Affected Components: Document Rendering May 6, 11:32:33 GMT+0 - Resolved - This incident has been resolved. May 6, 10:04:36 GMT+0 - Investigating - Rendering servers are at capacity and document rendering will experience some delays. Type: Incident

Duration: 1 hour and 28 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:32:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:04:36</var> GMT+0</small><br><strong>Investigating</strong> - Rendering servers are at capacity and document rendering will experience some delays..</p> ]]> Mon, 6 May 2024 10:04:36 +0000 https://status.sketch.com/incident/clvusoy8l2122bina041vzh05 https://status.sketch.com/incident/clvusoy8l2122bina041vzh05 Cloud document rendering is delayed Type: Incident Duration: 1 hour and 39 minutes Affected Components: Document Rendering Mar 6, 13:00:30 GMT+0 - Resolved - This incident has been resolved. Mar 6, 11:21:17 GMT+0 - Identified - Rendering servers are at capacity and document rendering will experience some delays. Mar 6, 11:29:21 GMT+0 - Monitoring - Capacity has gone back to nominal levels and rendering is no longer delayed. We'll keep monitoring the situation. Type: Incident

Duration: 1 hour and 39 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:00:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:21:17</var> GMT+0</small><br><strong>Identified</strong> - Rendering servers are at capacity and document rendering will experience some delays..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:29:21</var> GMT+0</small><br><strong>Monitoring</strong> - Capacity has gone back to nominal levels and rendering is no longer delayed. We'll keep monitoring the situation..</p> ]]> Wed, 6 Mar 2024 11:21:17 +0000 https://status.sketch.com/incident/cltfpkl91138540bbn2r75n3w1v https://status.sketch.com/incident/cltfpkl91138540bbn2r75n3w1v Licensing backend maintenance Type: Maintenance Duration: 1 hour Affected Components: Web app, Mac app Feb 17, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 17, 22:00:00 GMT+0 - Identified - We are planning a planned maintenance to our licensing backend. During that time, any licensing-related operation might fail. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a planned maintenance to our licensing backend. During that time, any licensing-related operation might fail. .</p> ]]> Sat, 17 Feb 2024 22:00:00 +0000 https://status.sketch.com/maintenance/clslwjvti31133baot9u8nj1g7 https://status.sketch.com/maintenance/clslwjvti31133baot9u8nj1g7 Presence service not working Type: Incident Duration: 4 minutes Affected Components: Mac app Feb 16, 12:47:06 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 16, 12:49:27 GMT+0 - Resolved - The fix is working and presence is operating normally Feb 16, 12:45:25 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:47:06</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:49:27</var> GMT+0</small><br><strong>Resolved</strong> - The fix is working and presence is operating normally.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:45:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 16 Feb 2024 12:45:25 +0000 https://status.sketch.com/incident/clson7lpv267669bfogxne2ajvp https://status.sketch.com/incident/clson7lpv267669bfogxne2ajvp Slow rendering in cloud documents Type: Incident Duration: 2 hours and 36 minutes Affected Components: Document Rendering Oct 30, 13:44:10 GMT+0 - Investigating - We are currently investigating this incident. Oct 30, 14:29:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 30, 16:20:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 36 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>13:44:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:29:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>16:20:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Oct 2023 13:44:10 +0000 https://status.sketch.com/incident/clocybb8i51794awmx0tzoornq https://status.sketch.com/incident/clocybb8i51794awmx0tzoornq Document rendering might be delayed for some documents Type: Incident Duration: 1 hour and 42 minutes Affected Components: Document Rendering Oct 19, 10:09:13 GMT+0 - Investigating - We are currently investigating this incident. Oct 19, 10:22:11 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 19, 11:00:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 19, 11:51:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>10:09:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>10:22:11</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>11:00:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>11:51:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Oct 2023 10:09:13 +0000 https://status.sketch.com/incident/clnx0si21440107b2n5ojo6wix3 https://status.sketch.com/incident/clnx0si21440107b2n5ojo6wix3 Increased error rate on the web application Type: Incident Duration: 2 hours and 24 minutes Affected Components: Web app, Collab Oct 10, 11:08:52 GMT+0 - Resolved - This incident has been resolved. Oct 10, 08:45:00 GMT+0 - Investigating - An error was preventing several web operations from succeeding. We've deployed a fix and are currently investigating this incident. Oct 10, 09:05:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 24 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>11:08:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Investigating</strong> - An error was preventing several web operations from succeeding. We've deployed a fix and are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>09:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 10 Oct 2023 08:45:00 +0000 https://status.sketch.com/incident/clnk3r3os41510cpolcciis9rn https://status.sketch.com/incident/clnk3r3os41510cpolcciis9rn Document rendering might be delayed for some documents Type: Incident Duration: 16 hours and 4 minutes Affected Components: Document Rendering Aug 21, 15:55:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 22, 08:00:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 4 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>15:55:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>08:00:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 21 Aug 2023 15:55:58 +0000 https://status.sketch.com/incident/clll27xqg34520bgo8fyli3zq8 https://status.sketch.com/incident/clll27xqg34520bgo8fyli3zq8 Some documents are failing to render Type: Incident Duration: 1 hour and 42 minutes Affected Components: Document Rendering Jul 6, 10:04:22 GMT+0 - Resolved - This incident has been resolved. Jul 6, 08:22:50 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 6, 08:01:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 6, 09:32:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:04:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:22:50</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:32:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 6 Jul 2023 08:01:00 +0000 https://status.sketch.com/incident/cljqvqecy220393bhom8slzz059 https://status.sketch.com/incident/cljqvqecy220393bhom8slzz059 Users may experience errors and delays in the cloud application due to an AWS outage Type: Incident Duration: 1 hour and 42 minutes Affected Components: Web app, Collab, Document Rendering Jun 13, 19:14:22 GMT+0 - Identified - We're monitoring the situation Jun 13, 20:56:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>19:14:22</var> GMT+0</small><br><strong>Identified</strong> - We're monitoring the situation.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>20:56:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 13 Jun 2023 19:14:22 +0000 https://status.sketch.com/incident/cliunwjrm45720b7mz6qa2dkx2 https://status.sketch.com/incident/cliunwjrm45720b7mz6qa2dkx2 Users may experience delays when rendering documents in the web application Type: Incident Duration: 49 minutes Affected Components: Document Rendering Jun 13, 13:43:11 GMT+0 - Resolved - This incident has been resolved. Jun 13, 12:54:31 GMT+0 - Identified - We are working on a fix for this incident. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>13:43:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>12:54:31</var> GMT+0</small><br><strong>Identified</strong> - We are working on a fix for this incident..</p> ]]> Tue, 13 Jun 2023 12:54:31 +0000 https://status.sketch.com/incident/cliuac1yl4964532tng0ldoar2y https://status.sketch.com/incident/cliuac1yl4964532tng0ldoar2y Some documents are not being able to render Type: Incident Duration: 59 minutes Affected Components: Document Rendering Jun 9, 15:03:35 GMT+0 - Investigating - Some documents are experiencing issues when trying to render. We are currently investigating this incident. Jun 9, 16:03:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:03:35</var> GMT+0</small><br><strong>Investigating</strong> - Some documents are experiencing issues when trying to render. We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:03:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 9 Jun 2023 15:03:35 +0000 https://status.sketch.com/incident/cliop6mf8329796bqljynde3zsw https://status.sketch.com/incident/cliop6mf8329796bqljynde3zsw Users may experience delays when rendering documents in the web application Type: Incident Duration: 53 minutes Affected Components: Document Rendering Jun 6, 15:13:09 GMT+0 - Resolved - This incident has been resolved. Jun 6, 14:19:58 GMT+0 - Identified - We have deployed a fix for this issue Jun 6, 14:51:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:13:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:19:58</var> GMT+0</small><br><strong>Identified</strong> - We have deployed a fix for this issue.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:51:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 6 Jun 2023 14:19:58 +0000 https://status.sketch.com/incident/clikdaz1j132764gdn8nxbor9n1 https://status.sketch.com/incident/clikdaz1j132764gdn8nxbor9n1 Document rendering and collaborative editing in the cloud is not working Type: Incident Affected Components: Collab, Document Rendering Jun 3, 09:10:57 GMT+0 - Resolved - We have deployed a fix and are monitoring the results Type: Incident

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:10:57</var> GMT+0</small><br><strong>Resolved</strong> - We have deployed a fix and are monitoring the results.</p> ]]> Sat, 3 Jun 2023 09:10:57 +0000 https://status.sketch.com/incident/clifry1my115563b4n87pei8o2e https://status.sketch.com/incident/clifry1my115563b4n87pei8o2e Some collaboration features temporarily unavailable Type: Maintenance Duration: 42 minutes Affected Components: Collab Nov 8, 14:20:16 GMT+0 - Identified - Maintenance is now in progress. Nov 8, 14:56:31 GMT+0 - Completed - Maintenance has completed successfully. Nov 8, 14:15:00 GMT+0 - Identified - We are temporarily disabling the ability to see the presence of other users in documents and to follow their cursors and selections on our web and mac applications. We plan to re-enable this feature shortly and will post further updates as we progress. Type: Maintenance

Duration: 42 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:20:16</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:56:31</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are temporarily disabling the ability to see the presence of other users in documents and to follow their cursors and selections on our web and mac applications. We plan to re-enable this feature shortly and will post further updates as we progress..</p> ]]> Mon, 8 Nov 2021 14:15:00 +0000 https://status.sketch.com/maintenance/ckvqqpqcr32549466olltx0olm1 https://status.sketch.com/maintenance/ckvqqpqcr32549466olltx0olm1