All systems operational

Mac app
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Web app
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Document Rendering
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Collab
100 % uptime
Sep 2021
Oct 2021
Nov 2021

Notice history

Nov 2021

Some collaboration features temporarily unavailable
  • Completed
    November 08, 2021 at 2:56 PM

    Maintenance has completed successfully.

  • In progress
    November 08, 2021 at 2:20 PM

    Maintenance is now in progress.

  • Planned
    November 08, 2021 at 2:15 PM

    We are temporarily disabling the ability to see the presence of other users in documents and to follow their cursors and selections on our web and mac applications.

    We plan to re-enable this feature shortly and will post further updates as we progress.

Elevated error rates
  • Resolved
    November 08, 2021 at 1:24 PM

    We consider this resolved now.

  • Monitoring
    November 08, 2021 at 9:53 AM

    We have applied a fix to the issue and error rates have dropped back to normal levels, we'll continue to monitor the situation

  • Investigating
    November 08, 2021 at 9:46 AM

    We are currently investigating an issue with elevated error rates.

Delayed document processing in Sketch cloud
  • Resolved
    November 03, 2021 at 11:15 AM

    The issue has been fixed and document processing is back to normal performance

  • Investigating
    November 03, 2021 at 10:58 AM

    We've encountered an issue and document processing may be delayed

Oct 2021

Degraded performance for Collab
  • Resolved
    October 19, 2021 at 8:33 AM

    Performance has remained stable since our fix and we consider this resolved now.

  • Monitoring
    October 15, 2021 at 3:40 PM

    We implemented a fix and continue to monitor the results.

  • Investigating
    October 15, 2021 at 11:03 AM

    We are currently investigating occasional slowness in Sketch document collab.

Slowness in document rendering
  • Resolved
    October 13, 2021 at 9:17 AM

    We've fixed the problem causing the slowness in rendering and all systems are back to normal

  • Identified
    October 13, 2021 at 9:05 AM

    Document rendering may be slower for some minutes. We've identified the issue and applied a fix for it

Sep 2021

Slowness in document rendering
  • Resolved
    September 17, 2021 at 3:47 PM

    We have implemented a fix and everything is operating normally.

  • Investigating
    September 17, 2021 at 3:34 PM

    We're experiencing an issue and document rendering may take longer than usual

Slowness in cloud and document rendering
  • Resolved
    September 13, 2021 at 4:27 PM

    We've confirmed the fix worked and everything is back to normal

  • Resolved
    September 13, 2021 at 4:20 PM

    We've applied a fix and are monitoring the status.

  • Investigating
    September 13, 2021 at 4:04 PM

    We are currently investigating this incident.

Sep 2021 to Nov 2021