Sketch - Notice history

This issue is now resolved.

We working on scaling up our document processing capacity to handle an increase in demand. All documents will be processed eventually there will just be a delay until that happens, we apologise for any inconvenience this may cause.

This issue is now resolved.

There has been an abnormal amount of jobs in the Document Rendering queue. The status the queue for Document Rendering is back to normal levels, we’ll continue to monitor it for the rest of the afternoon.

The issue has been solved and we're sending digest emails again.

All services are working as normal again now, we’re really sorry for any inconvenience caused by this.

We are still working on processing the backlog of document renders that were affected during the outage, the best option in the meantime is to save a new version and re-upload any changes that weren’t processed.

Our provider have implemented a fix and service is starting to be restored. Document ingestion has now recommenced and we will continue to monitor.

Our provider outage is ongoing, and document processing will be delayed.

We consider this resolved now.

We have applied a fix to the issue and error rates have dropped back to normal levels, we'll continue to monitor the situation

The issue has been fixed and document processing is back to normal performance