Sketch - Degraded performance in document rendering – Incident details

All systems operational

Degraded performance in document rendering

Resolved
Degraded performance
Started almost 4 years agoLasted about 2 hours

Affected

Document Rendering

Degraded performance from 5:05 PM to 6:53 PM

Updates
  • Resolved
    Resolved

    We were able to sort out the issue, and document rendering is back to normal.

  • Identified
    Identified

    Document rendering is affected due to an issue with a third-party provider. Users may see slower processing times and a higher failure rate when processing documents in the cloud.

    Our engineers have identified the problem and are working on mitigation measures while waiting for the third-party to fix the issue.