Sketch - Elevated error rates and latency – Incident details

All systems operational

Elevated error rates and latency

Resolved
Partial outage
Started about 3 years agoLasted about 18 hours

Affected

Web app

Partial outage from 3:53 PM to 10:20 AM

Document Rendering

Partial outage from 3:53 PM to 10:20 AM

Collab

Partial outage from 3:53 PM to 10:20 AM

Updates
  • Resolved
    Resolved

    All services are working as normal again now, we’re really sorry for any inconvenience caused by this.

    We are still working on processing the backlog of document renders that were affected during the outage, the best option in the meantime is to save a new version and re-upload any changes that weren’t processed.

  • Monitoring
    Monitoring

    Our provider have implemented a fix and service is starting to be restored. Document ingestion has now recommenced and we will continue to monitor.

  • Update
    Update

    Our provider outage is ongoing, and document processing will be delayed.

  • Identified
    Identified

    We are seeing increased error rates and latencies due to an issue with one of our infrastructure providers. We are monitoring the impact and will provide another update as we know more.